Redefining Customer Experience at SM Supermalls in the East

The East of Metro Manila is also being hard hit by the pandemic crisis. Coping has been hard for all especially to our usual shopping habits.
 As we slowly and carefully tread into the “new normal”, SM Supermalls in the East has prepared its malls with the minimum health measures as set by the national government. SM Center Angono, SM Cherry Antipolo, SM City East Ortigas, SM City Marikina, SM City Masinag, SM City San Mateo and SM City Taytay are now open to serve customers in this quarantine period.

Shoppers may now go the malls to buy their essentials, pay bills, transact in banks, have their gadgets repaired or take-out food from open restaurants provided that everyone should follow health protocols like thermal scanning, wearing of face masks, presenting of home quarantine passes upon entry and observing physical distancing. Common high-touch areas are sanitized round-the-clock like hallways, ATMs, hand rails, grocery carts, etc. Elevator capacities are reduced to 50%, imposing one-way traffic in hallways, motorcycle parking are spaced one slot apart and deployment of Safety Protocol Officers to enforce social distancing are just few of the numerous measures imposed in each SM mall.

If leaving home is not in the options, SM Malls can bring shopping right at the fingertips. Shoppers can join the Take Out and Deliver Community on Viber and scroll on the shops of choice. Facebook pages of each SM Mall are daily updated with announcements about which shops are open on each day.

Retail affiliates such as SM Supermarket, SM Hypermarket, Savemore, Uniqlo, Ace Hardware, Watsons, The SM Store, Pet Express, Miniso, Surplus Shop and SM Appliance are now open to serve customers. Select affiliates still offer call and deliver or pick-up for customers who choose to stay home while shopping.

Food tenants who are open also comply with social distancing and sanitation measures for the safety of customers. Open food tenants include KFC, Starbucks and Marisons in SM City Masinag; Ramen Kuroda, Samgyeopsal House and Goldilocks in SM City San Mateo; Marty’s Food Snack, Monster Wings and Gerry’s Grill in SM Cherry Antipolo. Breadtalk, Calle Reyes, Tokyo Tokyo are now open in SM City Marikina.

More food tenants are also opening for take-out and delivery in the other side of the East including Bonchon, Soya Bar and Gong Cha in SM Center Angono. SM City Taytay branch of Classic Savory, Pancake House and Max’s Restaurant are now open. Lastly, Café Mary Grace, Shakey’s and Macao Imperial Tea are also open in SM City East Ortigas.

Ushering a new era of customer experience, SM Malls in the East will continue to provide safe and efficient solutions for the benefit of shoppers.