GCash achieves great increase in employee engagement score

For GCash, the leading fintech company, employee wellness and culture-building are as important as its business operations. Along with the growth of the company as an organization is the rise of its employee engagement, an aspect of the company that GCash takes seriously.

While every company is challenged to drive better performance, especially amidst the pandemic, GCash has great faith in its people and vice versa. This mutual trust is not only manifested in the business achievements of GCash but also in the recent employee engagement survey results as the organization reached a high of 91 points. This is above the global norm score of 89 based on the Willis Towers Watson surveys of companies across the globe and a huge increase compared to the company’s employee engagement score in 2020 which was at 83.


Chief People Officer (CPO) Robert Gonzales explained what this increase means to the G Nation and what it means for the company.


“It says a lot about how supportive and caring the leadership team of GCash is and how connected the G Nation is. This is a display and proof of how our purpose of making Filipino lives better does not only apply to our customers but, most importantly, to our employees as well,” Gonzales shared.  


Along with the increase in GCash’s employee engagement rating is the organization’s growth in terms of employee population. From 756 employees in 2020, GCash recorded an additional 393 new hires in 2021. To date, the fintech company employs more than a thousand employees.


The growth in employee headcount is a sign of the expansion of GCash’s financial services. And even if the company expands and grows, employee well-being will still and will always be a top priority in GCash’s people agenda.


The nation has seen the iconic rise of the GCash brand in the last two years. Amidst the pandemic, GCash has grown exponentially. Its current registered users are at 60 million, or 70% of the Filipino adult population. It has evolved from an e-wallet to a super financial and lifestyle app, allowing customers to more than just pay bills and transfer money. They can also secure loans, pay in installments, invest, save, get health insurance, and purchase from a vast array of merchants.


From the latest financial reports released to the public, GCash has now attained profitability way ahead of its target date. The company has achieved all these while remaining faithful to its vision of financial inclusion, and its purpose of making Filipinos’ everyday lives better. 


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