Document requests now hassle-free with CITIZEN SERVICES

9:36 AM

Need NSO birth certificate?
How about a DFA passport?
SEC documents?
or GSIS helpline, chat maybe?

Since 2000 , Pilipinas Teleserve has been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services.
Primary of these solutions is CITIZEN SERVICES - an integrated customer service solution that has changed the way people transact with government agencies.

CITIZEN SERVICES is consist of essential people-oriented solutions in partnership with NSO, DFA, POEA, Civil Service Commission , BIR, NCC, DOH , GSIS, SEC and DPWH over the last decade.

Te central services available to FIlipinos are :
Requesting for birth certificates, marriage certificates , death dertificates, and certificates of no marriage (CENOMAR) are now hassle-free --made via the hotline or the website and delivered right ton one's doorstep.
You can reach them thru (02)7371111.
Wait for 2 to 3 days for the deliveries.
Log on to for more info

DFA Passport Appointment System
Applying for a new passport and renewing an expiring one has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.
You can choose from DFA ASEANA, DFA Manila, DFA Megamall, DFA Ortigas, DFA Cubao, DFA Alabang.
Believe me, it's easier now than ever.
I tried their services last year for my kids' passports and it's totally hassle-free --i kid you not!
If you need more info, you can always contact them thru 7371000 or log on to
you can also enjoy the benefit of getting your passport delivered to your doorstep!

GSIS Contact Center
Concerned citizens can lodge complaints and requests for information via  the hotline, SMS and email

SEC Express System
A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC , one can access or call (02)737-8888 Mon-Sat 8am to 5pm to facilitate processing.
You may log on to to request for SEC documents.

You can pay for your document requests using VISA or Mastercard.
Your documents will be delivered anywhere in the Philippines within 3 working days.
So easy, really!

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