A Modern Healthcare Partnership Driving Better Patient Care in Pasay

In the heart of Pasay City, Metro Pasay Hospital and Medical Center, Inc. is steadily growing into a trusted healthcare provider for patients seeking accessible and quality medical services.

Behind its day to day operations, however, lies a critical need that often goes unnoticed by patients: strong, stable, and scalable digital connectivity.

For Dr. Samuel Vincent Yrastorza, Medical Director of Metro Pasay Hospital, technology is no longer just a support system. It is a core driver of efficiency, responsiveness, and patient care quality. From managing inquiries to coordinating between departments and external partners, every second counts in a hospital environment.

To address these demands and prepare for future growth, the hospital partnered with PLDT Enterprise, the corporate arm of PLDT Inc., to upgrade its digital infrastructure.

Building a More Connected and Efficient Hospital System

With increasing patient volume and operational complexity, Metro Pasay Hospital needed a solution that could improve communication flow, strengthen reliability, and support expansion without disruption.

Through its collaboration with PLDT Enterprise, the hospital enhanced its connectivity systems using enterprise grade solutions designed for scalability and stability. These improvements help ensure faster access to patient information, smoother coordination across medical teams, and more efficient handling of incoming calls and inquiries.

Dr. Yrastorza emphasized the importance of having a dependable technology partner in healthcare operations.

“PLDT Enterprise understood our requirements and delivered reliable, future ready solutions. Their proactive support and professionalism have been instrumental in helping us strengthen our operations and serve our patients effectively,” he shared.

Supporting Healthcare SMEs with Scalable Digital Infrastructure

As part of its broader mission to empower businesses across the Philippines, PLDT Enterprise works closely with small and medium enterprises, including healthcare institutions like Metro Pasay Hospital, to build strong digital foundations.

According to Shiela Garcia, PLDT Enterprise Relationship Manager for Metro Pasay Hospital, the focus of the partnership was ensuring the hospital could grow without sacrificing service quality.

Healthcare environments require immediate response and seamless coordination. Even minor delays in communication can affect workflows and patient service delivery. This made stable and reliable connectivity a top priority in designing the solution.

To support these needs, PLDT Enterprise implemented iGate and SIP Trunk solutions, enabling structured call management and dependable connectivity. These tools help the hospital manage increasing patient inquiries while maintaining operational efficiency across departments.

Strengthening Healthcare Delivery Through Technology

Metro Pasay Hospital and Medical Center continues to uphold its commitment to delivering compassionate and innovative healthcare services. With modern facilities and a dedicated medical team, the hospital provides a wide range of services from routine consultations to emergency care.

By improving its digital infrastructure, the hospital is now better equipped to respond to patient needs with speed and accuracy, reinforcing its mission of accessible and quality healthcare.

PLDT Enterprise as a Trusted Partner in Healthcare Transformation

Reliable connectivity plays a vital role in modern healthcare delivery. Dennis Magbatoc, AVP and Head of SME Acquisition and Account Management at PLDT Enterprise, highlighted the importance of strong digital foundations for healthcare providers.

“Reliable connectivity and communication are essential in delivering quality healthcare. By supporting Metro Pasay Hospital with dependable, scalable digital solutions, we are enabling healthcare SMEs to operate with confidence and focus on what matters most, patient care,” he said.

This collaboration highlights PLDT Enterprise’s continued commitment to empowering growing organizations in critical industries such as healthcare. Through secure communications, reliable connectivity, and scalable ICT solutions, the company helps institutions build resilient operations that can adapt to evolving demands.